Maman Customer Care

FREE SHIPPING ON ORDERS OVER $69 (International $179)

(Stocklist inquiries : please email info@maman.com.au)

Australia (via AUS POST )
FREE for orders over AUD $69

$8.95 FLAT RATE Orders under $69  

(All orders will be sent with tracking however the parcel will be left if no one is home.You can leave note at checkout the suitable area you want to leave the parcel)

International Orders (via DHL E-Commerce or AUS Post)

 

FREE for orders over AUD $179

$19 Flat rate USA, UK, Europe and Rest of the world 

$18 Flat Rate New Zealand      

Please Note:Once your order has been despatched . Australia Post is responsible to ensure that your package arrives to your door. We do not accept responsibility for the loss or damage of your goods in transit by Australia Post.

Approximated Time Frame  (Prior To Pandemic Shipping Times)

Destination Est. Delivery Time
New Zealand 5-7     Business Days
USA 10-12  Business Days
CANADA 12-14 Business Days
UK 10-14   Business Days
Europe 14-16 Business Days
Singapore 8-12   Business Days
Japan 8-12   Business Days
Hong Kong 8-12   Business Days
Rest of the world 14-16 Business Days

(**Please note our website is in AUD$ Dollars and will be converted at the end of your sale when you are paying for your goods.)

 

CHANGES TO YOUR ORDER

Once order has been placed. We are unable to make any changes or cancel your order.

EXCHANGES INSTRUCTION

(*Within 14 Days after receiving your order*)

We do recommend  our customers to try on all clothes asap once you received.

1. Contact us  :  info@maman.com.au  with your order number and reason of exchange.

2. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

3. If you have received a Gift With Purchase, the gift must also be returned .

4. Please provide us tracking number of return package as we are not liable the loss of clothes being returned.

5. Upon receipt of the items, they will be checked to make sure they meet the conditions above.

Our store do not offer refund. Store credit will be issued after receiving the return parcel.

We want to do everything we can to make our customers happy. Feel free to contact us info@maman.com.au with any questions or queries you may have.

  (Stocklist inquiries : please include your store address in email)

 
Care Instructions

Washing baby clothes before the first wear helps protect your baby’s delicate skin.

Hand or gentle machine wash cold water.

Dry on the washing line or in shade.

It's not recommended to put in the dryer.

Mild Fabric softener is recommended for our Linen Fabric.