Maman Customer Care

Customer Service

We want to do everything we can to make our customers happy. Feel free to contact us info@maman.com.au with any questions or queries you may have. 

 (Wholesale inquiries : please include your store address in email)

Shipping Rates

Australia

FREE for orders over AUD $80

$8.95 FLAT RATE Orders under $80

International Orders (via DHL E-Commerce)

FREE for orders over AUD $120

$14.99 FLAT RATE Orders under $120

Approximated Time Frame

Destination Est. Delivery Time
New Zealand 5-7     Business Days
USA 9-10   Business Days
CANADA 12-14 Business Days
UK 7-10   Business Days
Europe 14-16 Business Days
Singapore 8-12   Business Days
Japan 8-12   Business Days
Hong Kong 8-12   Business Days
Rest of the world 14-16 Business Days

(**Please note our website is in AUD$ Dollars and will be converted at the end of your sale when you are paying for your goods.)

We do not accept responsibility for the loss or damage of your goods in transit by Australia Post. While we endeavor to process your order as promptly as possible, once it has been dispatched from our warehouse , we have no control over delivery times once it is has left our warehouse.

CHANGES TO YOUR ORDER

Once order has been placed. We are unable to make any changes or cancel your order.

EXCHANGES INSTRUCTION

(*Within 14 Days after receiving your order*)

We do recommend  our customers to try on all clothes asap once you received.

1. Contact us  :  info@maman.com.au  with your order number and reason of exchange.

2. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

3. If you have received a Gift With Purchase, the gift must also be returned .

4. Please provide us tracking number of return package as we are not liable the loss of clothes being returned.

5. Upon receipt of the items, they will be checked to make sure they meet the conditions above.

Our store do not offer refund. Store credit will be issued after receiving the return parcel.

We want to do everything we can to make our customers happy. Feel free to contact us info@maman.com.au with any questions or queries you may have.